FAQ's
What methods of payment do you accept?
We accept most major credit and debit cards (Visa, MasterCard, Discover, etc.), as well as Apple Pay, PayPal, and Affirm.
We also accept checks, but please note that checks must clear before we can ship your order.
What is your return policy?
We offer a 30-Day Money-Back Guarantee on most items. For full details, please refer to our Return Policy.
What is your cancellation policy?
Most orders can be canceled for a 100% refund before shipment. However, debit and credit card payments are subject to a 2.9% return fee.
For custom-made items with longer lead times, cancellations must occur before materials are built.
To cancel an order, please contact us immediately at info@kareplus818global.com.
After shipment, your order will be subject to our 30-Day Return Policy.
How do I place an order?
You can place an order online by following these steps:
- Click "Add to Cart" on the desired item.
- Click the cart icon at the top-right of the page and select "Checkout."
- Enter your shipping and billing details to complete the purchase.
You will receive an order confirmation immediately, and your order will be processed during business hours.
What if my product is damaged?
Upon receiving your package, please inspect it for any damage. If the box appears damaged, note "suspect damage" on the delivery receipt, even if you're unable to open the package right away.
If your item is damaged, please take photos and email them to info@kareplus818global.com so we can arrange a prompt replacement.
How will I know when my order ships?
You will receive an order confirmation email as soon as your order is placed. Once your order is shipped, you’ll receive a follow-up email with tracking information.
If an item is out of stock due to high demand, we will notify you within one business day.
Can I change my order?
Orders can only be changed before shipment. If you need to modify your order, we can make adjustments at no additional cost. Any price differences will be either refunded or billed accordingly.
Please contact us at info@kareplus818global.com to request an order change.
What are the handling and shipping times?
Handling typically takes 1-2 business days, and shipping usually takes 3-10 business days, depending on the brand.
If an item has a longer lead time, we will reach out to confirm your order before processing payment.
For any questions about your order status, please email us at info@kareplus818global.com.